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Fraud Prevention Efforts Boost Customer Satisfaction, Study Finds
Julie Geller, principal research director, discusses the significant role of fraud prevention in enhancing customer satisfaction, as revealed by a recent study. She highlights how effective fraud detection not only protects customers but also boosts their overall satisfaction by fostering a secur...
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Expert: China Aims to Dominate Boeing by 2049; New Cars Market Is a Buyer’s Market Again | Business Matters Full Broadcast
AI Research Fellow Bill Wong discusses the importance of responsible AI in a segment on Business Matters. He emphasizes the need for AI systems to be developed with accountability and oversight, particularly as AI becomes more embedded in business and society. Wong highlights the growing concerns...
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Microsoft Amps up Focus on Windows 11 Security to Address Evolving Cyberthreats
Mark Tauschek, vice president of research fellowships and distinguished analyst at Info-Tech Research Group, discusses Microsoft's intensified focus on enhancing Windows 11 security to counteract evolving cyber threats. Tauschek's insights shed light on the strategic moves Microsoft is making to ...
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OpenAI’s GPT-4o: Everything We Know So Far
Brian Jackson, principal research director, discusses the release of OpenAI's GPT-4o, highlighting its enhanced capabilities and technical advancements, as well as the potential implications and impact on various industries and organizations looking to integrate this powerful AI tool into their o...
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Why Survey Begging Leads to Unreliable Data — And What to Do Instead
Principal Research Director Julie Geller comments on the challenges organizations face with unreliable customer feedback data. Geller highlights the difficulty of basing strategic decisions on such feedback due to its often skewed and non-representative nature, emphasizing the need for more robus...
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Innovators Should Seize On Generative AI’s Exponential Potential
Brian Jackson, principal research director, discusses the transformative potential of generative AI for innovators. He emphasizes the technology's ability to exponentially enhance creativity and innovation across various industries. Jackson encourages embracing generative AI to leverage its capab...
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What Your Brand Needs to Know About FoMO Marketing
Julie Geller, principal research director, discusses the concept of FoMO (Fear of Missing Out) marketing, emphasizing its effectiveness in digital marketing strategies. Geller explores how brands can leverage FoMO to create a sense of urgency and exclusivity, thereby boosting consumer engagement ...
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To Catch a Cybercriminal -- and the Fallout That Follows
Technical Counselor Erik Avakian discusses the complexities of tracking and prosecuting cybercriminals, emphasizing the challenges that arise post-apprehension, including legal and operational fallout. Avakian's insights cover the broader implications for cyber resilience and the necessary strate...
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Chief AI Officers Are Taking Over the C-Suite – What’s Next?
Principal Research Director Brian Jackson discusses the rise of Chief AI Officers (CAIOs) within the corporate hierarchy, highlighting their role in integrating AI strategies at the executive level. Jackson examines the potential future developments in AI governance and the impact of these execut...
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