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Salesforce Hits Software Sales Slump, Bets on AI Adoption to Boost Business
Scott Bickley, advisory practice lead, discusses the downturn in Salesforce's software sales and the increasing scrutiny of SaaS budgets within enterprises. He analyzes the challenges that Salesforce faces due to a saturated CRM market and how companies are becoming more selective about their Saa...
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PwC Integrates ChatGPT Enterprise Into Its Practice, Becomes a Reseller
Mark Tauschek, VP of research fellowships and distinguished analyst, comments on PwC's strategic move to integrate ChatGPT Enterprise into its practices and become a reseller. This integration highlights the growing trend of adopting advanced AI tools in professional services to enhance operation...
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HPE Sets Timetable for Leaving China as It Refocuses Investments
Scott Bickley, advisory practice lead, discusses HPE's strategic decision to exit the Chinese market as it refocuses its investments. This move is part of HPE's broader strategy to optimize its global operations and investment focus. Bickley's analysis provides insights into the implications of t...
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Fraud Prevention Efforts Boost Customer Satisfaction, Study Finds
Julie Geller, principal research director, discusses the significant role of fraud prevention in enhancing customer satisfaction, as revealed by a recent study. She highlights how effective fraud detection not only protects customers but also boosts their overall satisfaction by fostering a secur...
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Expert: China Aims to Dominate Boeing by 2049; New Cars Market Is a Buyer’s Market Again | Business Matters Full Broadcast
AI Research Fellow Bill Wong discusses the importance of responsible AI in a segment on Business Matters. He emphasizes the need for AI systems to be developed with accountability and oversight, particularly as AI becomes more embedded in business and society. Wong highlights the growing concerns...
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Microsoft Amps up Focus on Windows 11 Security to Address Evolving Cyberthreats
Mark Tauschek, vice president of research fellowships and distinguished analyst at Info-Tech Research Group, discusses Microsoft's intensified focus on enhancing Windows 11 security to counteract evolving cyber threats. Tauschek's insights shed light on the strategic moves Microsoft is making to ...
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OpenAI’s GPT-4o: Everything We Know So Far
Brian Jackson, principal research director, discusses the release of OpenAI's GPT-4o, highlighting its enhanced capabilities and technical advancements, as well as the potential implications and impact on various industries and organizations looking to integrate this powerful AI tool into their o...
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Why Survey Begging Leads to Unreliable Data — And What to Do Instead
Principal Research Director Julie Geller comments on the challenges organizations face with unreliable customer feedback data. Geller highlights the difficulty of basing strategic decisions on such feedback due to its often skewed and non-representative nature, emphasizing the need for more robus...
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Innovators Should Seize On Generative AI’s Exponential Potential
Brian Jackson, principal research director, discusses the transformative potential of generative AI for innovators. He emphasizes the technology's ability to exponentially enhance creativity and innovation across various industries. Jackson encourages embracing generative AI to leverage its capab...
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