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Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.
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Use this blueprint as a guide to help you identify ways to improve your service desk.
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Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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The purpose of the blueprint is to provide small/medium businesses (SMB) with the basic vendor management necessities to maximize their IT vendor investment. SMBs continue...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
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Read this executive brief to understand how strong requirements gathering is the most impactful capability for delivering quality solutions.
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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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Adapt this guide to document your requirements gathering process guidelines.
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