IT Operations
Topics
Types of Content
Incident Management and Service Desk SOP for Small EnterpriseUse this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach. |
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IT Service Desk Maturity Assessment for Small EnterpriseUse this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity. |
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Right-Size the Service Desk for Small Enterprise StoryboardUse this blueprint as a guide to help you identify ways to improve your service desk. |
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Right-Size the Service Desk for Small EnterpriseSmall enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service. |
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Service Desk Improvement InitiativeUse this template as a starting point for building out an improvement plan in presentation format. |
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Essentials of Vendor Management for Small BusinessThe purpose of the blueprint is to provide small/medium businesses (SMB) with the basic vendor management necessities to maximize their IT vendor investment. SMBs continue... |
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Knowledgebase Article TemplateAn accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),... |
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Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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Knowledge ManagerThe Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise. |
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Requirements Gathering for Small Enterprises – Executive BriefRead this executive brief to understand how strong requirements gathering is the most impactful capability for delivering quality solutions. |
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