IT Operations

Agents 2.0: From Autonomy to Architecture

This keynote from Info-Tech LIVE 2026 shares what actually works in production: why tool-first architectures outperform prompt-centric builds, why orchestration is...

Make 3 Friends

Collaboration is the key to building an effective Enterprise Architecture (EA) practice. This presentation reveals the three colleagues in the organization who can greatly...

Cost-Benefit Analysis Workbook

An Excel template that assesses both tangible and intangible costs and benefits.

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

Building Info-Tech’s Chatbot

If you had to start entirely from scratch, with no team or AI technology, how would you start building an AI chatbot? How would you do it in 12 months?

Project Portfolio Workbook

Use this workbook as a model or first iteration for your homegrown PPM solution. Follow the steps in Info-Tech's Grow Your Own PPM Solution blueprint to populate,...

Sample Communication Plan

A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.

Requirements Management Maturity Assessment

Use this tool to help assess the maturity of your requirements management function in your organization and identify the gaps between the current state and the target state.

Requirements Management BA Playbook

Use this template to define practices and procedures for how requirements should be managed in your organization.

Right-Size the Service Desk for Small Enterprise

Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.

Agents 2.0: From Autonomy to Architecture This keynote from Info-Tech LIVE 2026 shares what actually works in production: why tool-first architectures outperform prompt-centric builds, why orchestration is...
Make 3 Friends Collaboration is the key to building an effective Enterprise Architecture (EA) practice. This presentation reveals the three colleagues in the organization who can greatly...
Cost-Benefit Analysis Workbook An Excel template that assesses both tangible and intangible costs and benefits.
Service Desk Maturity Assessment The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
Building Info-Tech’s Chatbot If you had to start entirely from scratch, with no team or AI technology, how would you start building an AI chatbot? How would you do it in 12 months?
Project Portfolio Workbook Use this workbook as a model or first iteration for your homegrown PPM solution. Follow the steps in Info-Tech's Grow Your Own PPM Solution blueprint to populate,...
Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
Requirements Management Maturity Assessment Use this tool to help assess the maturity of your requirements management function in your organization and identify the gaps between the current state and the target state.
Requirements Management BA Playbook Use this template to define practices and procedures for how requirements should be managed in your organization.
Right-Size the Service Desk for Small Enterprise Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.

Topics

Types of Content

Schedule Your Call