IT Operations - Tools
Topics
Types of Content
Cost-Benefit Analysis WorkbookAn Excel template that assesses both tangible and intangible costs and benefits. |
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Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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Project Portfolio WorkbookUse this workbook as a model or first iteration for your homegrown PPM solution. Follow the steps in Info-Tech's Grow Your Own PPM Solution blueprint to populate,... |
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Requirements Management Maturity AssessmentUse this tool to help assess the maturity of your requirements management function in your organization and identify the gaps between the current state and the target state. |
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IT Service Desk Maturity Assessment for Small EnterpriseUse this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity. |
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Requirements Gathering PlaybookAdapt this guide to document your requirements gathering process guidelines. |
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Project Intake and Prioritization ToolUse the Project Intake and Prioritization Tool as a template to help you track and prioritize project requests. |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Portfolio Monitoring DashboardThis tool has been designed to record, display, and analyze a project portfolio containing up to 100 projects. It requires data from each project manager so that management... |
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Project Prioritization Resource Alignment MasterThis tool has been designed to help you determine where resource gaps lie for your prioritized projects. Identifying required staff and budget constraints will help you see... |
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