IT Operations - Templates & Policies | Info-Tech Research Group

Sample Communication Plan

A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.

Requirements Management BA Playbook

Use this template to define practices and procedures for how requirements should be managed in your organization.

Service Desk Improvement Initiative

Use this template as a starting point for building out an improvement plan in presentation format.

Service Desk Asset-Based Categories Template

Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.

Incident Management and Service Desk SOP for Small Enterprise

Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.

Knowledgebase Article Template

An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...

Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Elicitation Technique Guide

Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.

Vendor Scorecard

Assess vendors regularly with useful metrics to optimize your vendor portfolio.

Controlled Vendor Communications Letter

Establish a single point of contact and create a communication vacuum to help leverage your negotiation position.

Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
Requirements Management BA Playbook Use this template to define practices and procedures for how requirements should be managed in your organization.
Service Desk Improvement Initiative Use this template as a starting point for building out an improvement plan in presentation format.
Service Desk Asset-Based Categories Template Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
Incident Management and Service Desk SOP for Small Enterprise Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
Service Desk Standard Operating Procedure This template is designed to help service managers kick-start the standardization of service desk processes.
Elicitation Technique Guide Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
Vendor Scorecard Assess vendors regularly with useful metrics to optimize your vendor portfolio.
Controlled Vendor Communications Letter Establish a single point of contact and create a communication vacuum to help leverage your negotiation position.

IT Operations - Templates & Policies

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