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Improve IT-Business Alignment Through an Internal SLAThe business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks... |
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Improve IT-Business Alignment Through an Internal SLA – Executive BriefUnderstand business requirements, clarify current capabilities, and enable strategies to close service level gaps. |
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Improve IT-Business Alignment Through an Internal SLA – Phases 1-3Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps. |
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Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot ProjectIdentify the benefits of an SLA. Identify the pilot project. Create the pilot project charter. |
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Internal SLA Maturity Scorecard ToolCreate a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go. |
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Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service LevelsDocument current IT operational procedures. Identify the metrics to track. |
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Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLAValidate your current state. Develop a project roadmap. Create the internal SLA. |
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Internal SLA Executive Summary Presentation TemplateSummarize the achievements and next steps from the initial SLA project in this eye-catching template. |
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Impact Analysis ToolThe Impact Analysis Tool helps project managers determine the business value and technical complexity scores for every application being assessed for its rationalization... |
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Fast Track Tool: Negotiate ContractsA well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the team... |
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