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Topics
Document Business Goals and Capabilities for Your IT StrategyUnderstand the business context specific to your strategic IT initiative. Each strategic IT project requires answers to a specific set of questions regarding the business.... |
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Document Business Goals and Capabilities for Your IT Strategy – Executive BriefRead this Executive Brief to understand the purpose and benefits of understanding the business context. |
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Document Business Goals and Capabilities for Your IT Strategy – StoryboardCIOs must understand the business context to create and obtain buy-in for strategic IT initiatives (e.g. IT strategy, IT budget). |
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Business Context Discovery ToolThis tool will provide you with business context questions tailored to your initiative. Based on what you need to know but don't yet know, the tool will recommend specific... |
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Business Context Discovery Record TemplateUse this template to document the key findings from the business context discovery questions in a format presentable to the business. |
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Develop an IT Infrastructure Services Playbook – Executive BriefRead this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery. |
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Develop an IT Infrastructure Services Playbook – Phases 1-3This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet. |
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Authority MatrixThe tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the... |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Industry-Specific BIA GuidelinesIncorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs. |
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