Establish a Communication and Collaboration System Strategy – Phases 1-3

Author(s): Ken Weston

Communication and collaboration portfolios are overburdened with redundant and overlapping services. Shadow IT is easier than ever, and cheap sharing tools are viral. Follow Info-Tech's approach, and create a competitor against free and easy:

  • Create a shared vision of the future of communication and collaboration.
  • Map a path forward.
  • Proselytize the change.

The result of doing this upfront and ongoing work: fewer collaboration tools that IT is expected to support and maintain, and greater end-user adoption.

Tags

Web conferencing, VoIP, Enterprise collaboration system, ECS, UC, UCC, Unified communication, Unified communication and collaboration, Skype, Microsoft Teams, PBX, Private branch exchange, Voice over IP, Dropbox, Onedrive, Cisco spark, Shoretel, Mitel, Cisco, Telephony, Telephone, Webex, Video conferencing, Voice mail, Voice messaging, Distribution list, Single mailbox, Social network site, LinkedIn, Discussion forum, Calendaring, Outlook, Content repository, SharePoint, E-Learning, Blog, Vlog, Podcast, Document signing, Wiki, Survey, Team workspace, Version control, Broadcasting, Instant messaging, Text messaging, Voice calls, Video calls, Conferencing, Screen Sharing, Presence, Single Point of Contact, Contact Center, Simultaneous editing, Text-to-speech, Speech-to-text, File sharing, Commenting, Collaboration capability, Collaboration capabilities, Communication capabilities, Communications capabilities, Communication capability, Communications capability, UCaaS, UCCaaS, Unified communications as a service, Unified communications and collaboration as a service, Collaboration Tools

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Thought model representing Establish a Communication and Collaboration System Strategy

Establish a Communication and Collaboration System Strategy

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