|
Use this template to effectively communicate to business stakeholders your findings and the steps required to improve product quality and SQA processes.
|
|
|
Text messaging is everywhere, but businesses aren’t capitalizing on it.
|
|
|
Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
|
|
|
Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.
|
|
|
The summary template encompasses all activities and delivers an overview of what the strategy will look like in a presentable fashion. Create a defined strategy by...
|
|
|
A project charter serves several important functions. It organizes the selection and procurement project so that you can make efficient and effective resource allocation...
|
|
|
Use this tool to help select a specific use case that matches your organizational needs for text-based customer support.
|
|
|
Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
|
|
|
Ensure traceability for your text-based customer support requirements.
|
|
|
Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
|
|
