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Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
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This storyboard will help you identify opportunities to provide quality and consistent customer service.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.
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This template will help you communicate the results of your service desk improvement projects to your leadership team.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
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This template contains examples of ticket intake workflows.
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Some upfront planning can lead to more valuable site visits and more prevented incidents.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
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No one needs to make the argument that protection of infrastructure is critical, and very difficult. In this week's discussion, two world experts address these issues...
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