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Oracle has faced an upswing of strong competition in the CRM and customer experience marketspaces: despite this, the Oracle CX Cloud portfolio delivers compelling value,...
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Use this participant workbook in conjunction with the Your Role in the Organization Facilitation Guide to deliver training to first-time IT managers.
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Use this participant workbook in conjunction with the Your Role in Decision Making Facilitation Guide to deliver training to first-time IT managers.
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Use this case study to help managers solidify decision-making and decision communication skills as part of Build a Better Manager: Self-Governance – Your Role in Decision...
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Use this participant workbook in conjunction with the Manage Conflict Constructively Facilitation Guide to deliver training to first-time IT managers.
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Use these scenarios to help managers solidify their conflict resolution communication skills as part of Build a Better Manager: Self-Governance – Manage Conflict...
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Info-Tech’s research shows that over 80% of CXOs see business value reporting as the most critical area of improvement. Unfortunately, most IT shops focus on operational...
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Over 1,000 IT leaders and professions gathered for a diverse slate of technology and professional practice sessions this week at BA World Toronto, May 27-30, 2019. There...
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Traditionally driven by a culture of tribal knowledge bolstered by the long tenure of its employees, Costco determined it could benefit from a more precise and data-driven...
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Blockchain has been a much-touted innovation for improving the creation of trusted partner networks. Salesforce recently jumped on the blockchain hype train at its...
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