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Cheat Sheet: Service Desk Written CommunicationUse this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on communicating... |
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Customer Focus Competency WorksheetUse this worksheet in conjunction with the Customer Service Training for the Service Desk training deck. Review the definition and proficiency levels of the customer focus... |
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Deliver a Customer Service Training Program to Your IT Department – Executive BriefRead this executive brief to find out why you should deliver customer service training to your team, review Info-Tech’s methodology, and understand the four ways we can... |
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Product Roadmap ToolAn optional tool to help you build out and visualize your first roadmap. |
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Product Backlog Item Prioritization ToolAn optional tool to help you capture your product backlog and prioritize based on your given criteria. |
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Digital Product Strategy TemplateUse this template to help you define, detail, and make a reality your strategy in support of your digital product vision. |
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Digital Product Strategy Supporting WorkbookUse this workbook to capture the results from a number of exercises in this blueprint. |
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Webinar: Design Data-as-a-ServiceTo drive future data growth we must move toward a well-developed data marketplace and Data-as-a-Service (DaaS) framework. |
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Knowledge ManagerThe Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise. |
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Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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