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Standard Participant Training Session Evaluation Template

Participant reaction is the key to measuring the initial satisfaction of the training session, determining which areas are working, and which areas require improvement.

Responsibly Resume IT Operations in the Office – Phase 5: Prioritize Your Tasks and Build the Roadmap

Once you've identified IT's supporting tasks, it's time to prioritize. This phase walks through the activity of prioritizing based on cost/effort, alignment to business,...

Application Rationalization Oversimplified

Often people misidentify the purpose of application rationalization, leading to misuse and unsatisfactory results. We try to break application rationalization down to its...

Stop Measuring Technical Debt, Start Measuring Risk & Value

Measuring technical debt is important, but more important is communicating the implications of this problem in terms of risk to business capabilities. Cast Highlight tools...

Rationalize Your Apps in 60 Seconds

Many vendors suggest application rationalization is quick and easy. It isn’t. This claim does you a disservice and most importantly they’ve missed the point....

Get the Full Picture: Rationalizing Your Apps in Isolation Is Not Rationalization

Many application rationalization tools and frameworks miss the true benefits of this practice, as they only assess the individual application without consideration for its...

Service Design Tools and Methods

Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users, multiple...

Webinar: Prepare Your Organization to Successfully Embrace the “New Normal”

The coronavirus pandemic of 2020 will slowly settle – but it will leave many changes in its wake. IT leaders need to prepare for the "New Normal."

Returning to a Better World

At a time of global catastrophe, it can be hard to find the bright spots. We can start by identifying the emerging trends that will shape the global economy as we all begin...

8 Tips for Better Virtual Facilitation

Virtual facilitation takes more facilitator preparation, careful planning, tool familiarity, and structured participation to ensure audience engagement.
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