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If an image is worth a thousand words, a visual roadmap will save you a thousand hours.
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Exploring the vendor landscape for contact center solutions is complicated, with a variety of metrics to consider within a service level agreement. This note helps narrow...
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While the impacts are still highly uncertain, there are tactics that innovation teams can be pursuing to help their organizations through this period and into a more...
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While the impacts are still highly uncertain, there are tactics that innovation teams can be pursuing to help their organizations through this period and into a more...
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The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...
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Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your release...
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This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.
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The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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Use this policy template to define and support your organization's release and patch management program.
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