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The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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This phase of the blueprint, Embrace Business-Managed Applications, will help you roadmap your business-managed application implementation and initiatives to establish your...
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This phase of the blueprint, Embrace Business-Managed Applications, will help you select a management approach for your applications, develop an appropriate governance...
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This phase of the blueprint, Embrace Business-Managed Applications, will help you define reasonable business-managed applications objectives and metrics and identify...
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This document, associated with the blueprint Embrace Business-Managed Applications, will help you communicate the value of business-managed applications and your approach...
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The traditional model of managing applications does not address the demands of today’s rapidly changing market and digitally minded business, putting stress on scarce IT...
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