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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Read this Executive Brief to understand why embracing business-managed applications can address key IT delivery and management challenges.
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This storyboard will help you adopt business-managed applications with a fit-for-purpose governance and management model and a healthy business-IT relationship.
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Due to the shift in the way we work, there have been changes in the IT department. What are we seeing now and what can we expect for the IT talent of the future?
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Read our concise Executive Brief to find out why you should focus on the employee experience and get an overview of what successful IT leaders are doing differently heading...
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This storyboard will help you learn what IT leaders are doing differently heading into 2021 when it comes to talent management.
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The pandemic has given rise to many changes in the workplace. One of the shifts we have seen is the focus on diversity, equity, and inclusion (DEI) initiatives, spanning...
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Forced work-from-home demonstrated to organizations that employees can be productive while working away from the physical office. Learn more about how remote work is...
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When the pandemic hit, organizations were significantly concerned about how employees were doing. How much ownership is IT taking on employee wellbeing? Learn more about...
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