All Research

Build a Continual Improvement Program Storyboard

This storyboard will help you craft a continual improvement register and a workflow to ensure sustained service improvement that fulfills ongoing increases in stakeholder...

Harness Configuration Management Superpowers – Phases 1-4

Use this blueprint to create a configuration management program that provides immediate value.

Configuration Management Standard Operation Procedures

Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.

Configuration Management Policy

Use this template to build a policy for the configuration management program.

Configuration Management Diagram Template Library

Use this library to view sample workflows and a data model for the configuration management program.

Configuration Management Audit and Validation Checklist

Use this template to assess capability to pass audits, adding to the template as needed to meet internal auditors’ requirements.

Align IT With Institutional Priorities for Student Experience Storyboard

Leverage this research presentation to learn about IT's role in supporting student experience initiatives at colleges and universities.

The Impact of Technology on Sports Entertainment Revenue and Fan Engagement

Technology has a large impact on fan engagement and revenue but requires investment. To receive buy-in from the business, IT needs alignment with the business. Understand...

The Impact of Technology on Sports Entertainment Revenue and Fan Engagement Storyboard

Understand how you compare to the rest of the industry in terms of the technology impacting fan engagement and revenue, what technologies the business should be investing...

Align IT With Institutional Priorities for Student Experience

Technology has an important role to play in improving the student experience. However, the current technology ecosystem of most institutions is not able to meet the...
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