Tools

CMS Evaluation and Scoring Tool

Evaluate selected vendors to narrow your search and find the vendor most suitable for your company.

Build Competitive Intelligence for Market Success Workbook

Develop competitive criteria, models, and data to help evaluate your desired sales opportunities to correctly position your company and products in your battlecards.

IT/OT Application Heat Map & Processes List

A template aligned to ISA95 to identify the dependent IT and OT applications and business processes.

ICP Workbook

Create a personalized approach to defining your ideal customer profile (ICP), uncover valuable insights to develop a targeted account list (TAL), and measure your marketing...

CX Journey Interview Guide

Validate journeys with customer input.

CX Portfolio Designer

Align technology investments with CX priorities.

IT/OT Disaster Recovery and Business Continuity Plan RACI

RACI tool to document IT/OT roles and responsibilities for disaster recovery and continuity workarounds.

Utilities Business Impact Assessment Tool

A tool to estimate and prioritize the downtime impact of IT/OT applications and business processes.

CX Journey Orchestration Workbook

Map adaptive customer journeys.

Horizon Scanning Workbook

Track emerging trends shaping CX.
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