Tools
Topics
Service Desk Action Plan RoadmapUse this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk. |
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Service Desk Ticket Classification and Dashboard ToolThis tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a... |
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Information Security Awareness and Training Appropriateness ToolUse this tool to allow you to determine your organization's specific appropriateness for having a security awareness and training program. |
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Information Security Awareness and Training Content Development ToolThis tool will help to identify content that should be covered by your security awareness and training program. |
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Service Desk SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service desk service levels. |
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Service Catalog SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service catalog service levels. |
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SLA Project Roadmap ToolDocument the projects that will improve current service levels and better satisfy the needs of the business. |
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Idea Reservoir ToolIncubate ideas in this Idea Reservoir, and use it to rank ideas based on their alignment with current organizational innovation goals. |
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Desktop Virtualization Current State & Appropriateness ToolMaking the decision to deploy desktop virtualization requires consideration of numerous variables. The Desktop Virtualization Current State and Appropriateness Tool will... |
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Desktop Virtualization Application Inventory & Analysis ToolAssessing the applications in your environment and determining their criticality for end users is an important task in virtualizing the desktop. Use this tool to document... |
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