Tools
Topics
Infrastructure Roadmap Technology Assessment ToolThis tool evaluates new technologies for inclusion on the roadmap. |
|
CXM Business Process Shortlisting ToolThis tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes. |
|
CXM Portfolio DesignerAnswer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement. |
|
Network Management EvaluationUse this tool to evaluate your current network capabilities, assess requirements, evaluate the gap, and decide what to outsource. |
|
Service Desk Outsourcing RFP Scoring ToolThis tool will help you score the responses from your vendor to assist in your selection. |
|
Big Data Use-Case Suggestion ToolUse this tool to identify big data use cases at the industry and department levels. With the suggestions in this tool as inspiration, evaluate your own cases in terms of... |
|
IT Service CatalogUse this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples. |
|
Risk Costing ToolIt’s impossible to make intelligent decisions about risks without knowing what they’re worth. Use Info-Tech’s Risk Costing Tool to calculate the expected cost of IT’s... |
|
Effective Licensing Position ToolThis template will help you create an effective licensing position and determine your compliance position. |
|
Audit Defense Readiness AssessmentThis template will provide you with a checklist to ensure all appropriate tasks have been completed. |
|
