|
Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
|
|
|
Establish vision and key metrics and choose a right-sized contact center architecture.
|
|
|
The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
|
|
|
Define your department’s strategy through your understanding of your department combined with everything that you do and are working to do.
|
|
|
Consider and record your department’s values, principles, orientation, and capabilities.
|
|
|
Communicate your department’s strategy to your key stakeholders.
|
|
|
This phase introduces you to data operating model frameworks and provides steps-by-step guide on how to capture the right analytics operating model for your organization.
|
|
|
This phase helps you understand your organization's data landscape and current analytics environment so you gain a deeper understanding of your future analytics needs.
|
|
|
Self-service analytics is largely misunderstood by many organizations. Your main goal should be to accelerate the speed of analytics and data-driven decision making. This...
|
|
|
This phase helps you implement your chosen analytics operating model. It also helps you establish an engagement model and communications plan.
|
|
