Service Desk - Tools
Topics
Self-Service Portal ChecklistUse this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy. |
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Shift-Left Action PlanUse this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative. |
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Service Desk Continual Improvement RoadmapUse this tool to identify opportunities for improvement, both quick wins and longer-term major projects. |
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Internal Communications PlanUse the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy. |
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Authority MatrixThe tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the... |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Stakeholder Engagement WorkbookUse this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with... |
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Service Desk Consolidation TCO Comparison ToolUse this tool to establish TCO models for your organization and compare service desk consolidation scenarios. |
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Service Desk Outsourcing RFP Scoring ToolThis tool will help you score the responses from your vendor to assist in your selection. |
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Internal SLA Maturity Scorecard ToolCreate a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go. |
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