Service Desk - Tools
Topics
Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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Service Desk Metrics WorkbookSimplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk. |
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Service Desk RoadmapThe Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project. |
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The ITSM Vendor Evaluation WorkbookUse this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively, your... |
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Application PortfolioUse this template as a starting point to create an application portfolio and request catalog. |
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Sample Size CalculatorA tool to calculate the sample size needed for your survey. |
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Sample Size Calculator v2A tool to calculate the sample size needed for your survey. |
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ITSM Tool Training ScheduleUse the tool to create your new tool training roadmap. |
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ITSM Ticket Data Analysis ToolUse this tool to help you identify trends and patterns in your ticket data to action improvement initiatives. |
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Automation Suite Maturity Assessment ToolUse this tool to roadmap your automation path and lay out your action items to stay on track for the implementation of automation projects. |
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