Operations - Storyboard
Topics
Ensure DRP and BCP Compliance With Industry Standards StoryboardCut through the noise to identify core requirements, using NIST 800-34, HIPAA, and PCI DSS as examples. |
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Take Action on Service Desk Customer Feedback StoryboardLearn how to set up a customer feedback program for your service desks. |
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Define Requirements for Outsourcing the Service Desk – StoryboardThis blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term relationship... |
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Design Your Cloud Operations – StoryboardThis storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help align... |
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Build an ITSM Tool Implementation Plan – Phases 1-3An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make... |
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Transform Your Field Technical Services StoryboardWith remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer... |
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Define Service Desk Metrics That Matter StoryboardDeciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set... |
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Improve Service Desk Ticket Queue Management StoryboardThis storyboard will review best practices and advice for improving ticket queue management at the service desk. |
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Analyze Your Service Desk Ticket Data StoryboardAvoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes. |
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Staff the Service Desk to Meet Demand – Phases 1-3This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand. |
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