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Use these examples to guide your efforts to create cloud incident response workflows.
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Review your key cloud vendors’ SLAs, incident preparedness, and data protection strategy.
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Adapt how you approach downtime and data loss risk, particularly for SaaS solutions. No control over the software does not mean no resilience.
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If you still think “it’s in the cloud, so I don’t need to worry about it,” then get your resume ready. When O365 goes down, your executives are calling IT, not Microsoft,...
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Use this storyboard to align projects within your IT change management lifecycle.
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Misalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management throughout the change...
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This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.
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IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....
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IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....
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Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.
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