Infrastructure & Operations
Topics
Cloud Backup Implementation Game Plan ToolThe tool will assist you in evaluating the value of cloud backup for specific candidate data sets, readiness to target backup at the cloud, compare the TCO of the cloud... |
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Storyboard: Create a Game Plan to Implement Cloud Backup the Right WayThere is a lot of hype and a lot of fear around targeting backups at the cloud. Complete this blueprint to get a sense of the real risks and rewards of cloud backup. |
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Service Desk Case Study of Olmsted Medical CenterOver the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group... |
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Consumer Technology SWOT Analysis and Tech Monitor ToolAdvancements in consumer technology can catch you off guard if you are not properly prepared. Evaluate emerging consumer technologies annually, and start managing consumer... |
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Right-Sizing DRP Case Study of a State Government AgencyIncreasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to... |
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DRP Workshop Summary for a Mid-Sized Insurance CompanyThe existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT... |
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Service Desk SOP for a Public Sector OrganizationIncreasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled... |
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Service Desk SOP for an Energy CompanyWith a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create... |
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SOP Templates and ExamplesUse flowcharts and checklists to create effective SOP documents. |
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Incident and Service Management Procedures – Service Desk ExampleUse flowcharts and checklists to create effective SOP documents. |
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