Visual-based documents such as flowcharts, checklists, and diagrams are more effective than the traditional text-heavy approach, and also more likely to be used. This document is a Visio example of a Service Desk process.
Incident and Service Management Procedures – Service Desk Example
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind
Go beyond satisfying auditors to drive process improvement, consistent IT operations, and effective knowledge transfer.