Infrastructure & Operations
Topics
ConnectWise Sale to Thoma Bravo Brings Concern About MSP Software MonopolyWith the sale of ConnectWise to the same equity firm that owns much of its competition, is concern about a monopoly in the MSP software space warranted? We say no. |
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The XebiaLabs Application Release Automation Tool, “XL Release,” Gains ServiceNow CertificationXebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables... |
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Commvault’s New CEO Will Move Forward by Driving Value From Your Backup DataSanjay Mirchandani is Commvault’s first new chief executive in two decades. We anticipate the new CEO will strengthen Commvault’s cloud data protection offerings in ways... |
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Veritas Strengthens AWS Partner Network StatusNetBackup and Backup Exec have achieved AWS Storage Competency status. Veritas customers can better leverage AWS infrastructure for data management, migration, and... |
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Joyent Opens Two New Cloud Data Centers in AsiaCloud provider Joyent opened new data centers in Singapore and South Korea, expanding its global cloud Infrastructure-as-a-Service data center footprint to nine. The... |
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Optimize the IT Operations Center – Phase 4: Launch Initiatives and Track MetricsThis phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs. |
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IT Operations Center Initiative Prioritization ToolUse this tool to prioritize initiatives, taking into account resourcing capacity. |
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IT Operations Center Gap and Initiative TrackerUse this tool to record gaps and KPIs along with potential initiatives for improvement. |
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Optimize the IT Operations Center – Phase 3: Assess Gaps and Prioritize InitiativesThis phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement. |
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IT Operations Center RACI Charts TemplateUse this template to define accountability for IT operations processes and tasks. |
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