Infrastructure & Operations - Templates & Policies
Topics
Future State PlaybookUse this template to identify new and changing processes in your future state environment. |
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Technical Skills Map Communication Deck TemplateUse this communication deck template to communicate required changes and next steps to action your skills map. |
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Change Advisory Board CharterThis template includes all the procedures that CAB members will follow during the change approval process. |
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Mobile Device Reimbursement AgreementUse this template in addition to the Mobile Device Reimbursement Policy to document the reimbursement agreement between the end user and your organization. |
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Problem Ticket TemplateUse this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools... |
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List of Sample ProblemsUse this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both... |
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Incident and Problem Management Communication DeckUse this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail.... |
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EUC Strategy and Roadmap TemplateUse this template to document your end-user computing strategy in detail. |
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EUC Strategy Communications TemplateUse this template as a starting point for external communications regarding your end-user computing strategy. |
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User Group and Persona Analysis TemplatePerforming a user group analysis can save you thousands of dollars in licensing and hardware, as well as hours of work every time Microsoft releases an update. |
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