Incident Management and Service Desk SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...

Embrace Automation Capabilities and Revolutionize IT Operations

​AI features and initiatives can be overwhelming, and if not prioritized, they may become counterproductive. A deliberate and planned ITOps automation strategy can...

Custom Vendor Landscape: Permit Systems

MPM platforms allow municipalities to intake permit submissions and associated documentation, triage them internally for review and assessment, set a disposition and notify...

Custom Vendor Landscape: Policy Management Systems

Policy management systems are leveraged by organizations to enable standardized policy lifecycle workflows, making accessible the tools needed to oversee, update, and...

AIOps Use Case Prioritization Matrix

Build a list of use cases and narrow down to those that you are ready to automate and will drive the most values.

AIOps Roadmap Tool

The Roadmap Tool helps track outstanding implementation activities from your AIOps project.

AIOps Maturity Assessment

This tool is designed to identify the gaps in your IT operations to leverage AI.

AIOps Stakeholder Buy-In Presentation

This boardroom-ready template helps you summarize your AIOps deployment project.

AIOps Requirements Workbook

This spreadsheet will help you formalize AIOps selection and set a starting point for platform evaluation.

AIOps Checklist

This checklist will remind you about important steps to take for deploying AIOps.
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