I&O Process Management

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...

Technical Skills Map

Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 3: Maximize the Value of Your Skills Map

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you get stakeholder buy-in and leverage the skills map...

Technical Skills Map Communication Deck Template

Use this communication deck template to communicate required changes and next steps to action your skills map.

IT/Cloud Solutions Architect

Use this template to structure an architect role encompassing expertise in both on-premises and cloud environments.

IT/Cloud Engineer

Use this template to structure an infrastructure engineer role requiring skills managing both on-premises and cloud environments.

IT/Cloud Administrator

Use this template to structure a systems administrator role requiring skills managing both on-premises and cloud environments.

Change Advisory Board Charter

This template includes all the procedures that CAB members will follow during the change approval process.

Incident Severity Assessment Tool

Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...

Problem Manager

Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not always...

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...
Technical Skills Map Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 3: Maximize the Value of Your Skills Map This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you get stakeholder buy-in and leverage the skills map...
Technical Skills Map Communication Deck Template Use this communication deck template to communicate required changes and next steps to action your skills map.
IT/Cloud Solutions Architect Use this template to structure an architect role encompassing expertise in both on-premises and cloud environments.
IT/Cloud Engineer Use this template to structure an infrastructure engineer role requiring skills managing both on-premises and cloud environments.
IT/Cloud Administrator Use this template to structure a systems administrator role requiring skills managing both on-premises and cloud environments.
Change Advisory Board Charter This template includes all the procedures that CAB members will follow during the change approval process.
Incident Severity Assessment Tool Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...
Problem Manager Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not always...

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