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IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....
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Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this...
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This is a sample workflow that you can use as a starting point for building a process for continual improvement.
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Use this template to build a policy for the configuration management program.
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Use this library to view sample workflows and a data model for the configuration management program.
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Use this template to assess capability to pass audits, adding to the template as needed to meet internal auditors’ requirements.
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Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
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Use this blueprint to create a configuration management program that provides immediate value.
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This tool is a structured document to help you outline improvement initiatives, prioritize them, and build a dashboard to streamline tracking.
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Use this template to determine data requirements to meet use cases.
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