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This tool is designed to help organizations assess the risk of incoming changes based on likelihood and impact.
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Stakeholder support can make or break a change management initiative. The project summary template provides an example of how to organize your process improvements for...
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...
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This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.
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ARP funding offers an opportunity for technology modernization for organizations who qualify. But don’t forget about cybersecurity – otherwise, your business that the ARP...
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Read our concise Executive Brief to examine the current contact center marketspace, review Info-Tech’s methodology for choosing a right-sized contact center solution, and...
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Establish vision and key metrics and choose a right-sized contact center architecture.
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The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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