I&O Process Management - Tools
Topics
Types of Content
Internal SLA Maturity Scorecard ToolCreate a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go. |
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Service Desk SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service desk service levels. |
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Service Catalog SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service catalog service levels. |
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SLA Project Roadmap ToolDocument the projects that will improve current service levels and better satisfy the needs of the business. |
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Release and Deployment Management Gap Analysis ToolThis tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and... |
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Release and Deployment Management Metrics ToolThis tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders. |
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Legacy Technology WatchlistThis tool is designed to help IT infrastructure managers document, prioritize, and visualize the relative criticality and effort required for a portfolio of legacy... |
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Roadmap Workshop Breakout TemplatesUse these templates to gather information in preparation for building your infrastructure roadmap. |
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Emerging Technology RadarAnalyze the value and readiness of emerging technologies for your organization as part of your annual technology roadmapping process. |
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Infrastructure Roadmap Stakeholder SurveyQuantify and compare the relative importance of various business priorities as they relate to IT infrastructure. |
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