SAM Maturity Assessment

This tool will help you assess the current state of your software asset management processes.

EFSS Market Contraction? Where Are We Now?

Predictions of a major decline in EFSS vendors have not yet borne out.

Equipment Loan Process

Define the way you fulfill equipment loan requests. This template includes workflows for request, delivery, and user receiving.

Build a Program for Requesting and Tracking Loaners

With everyone working from home in response to COVID-19, ensure that people have what they need to be productive. Quickly build a loaner program, and track everything you...

Equipment Loan Request Form

This form can be used by employees to request loaner equipment.

Cherwell Asset Management 15.0 Adds SaaS Analytics for Salesforce and Box

Cherwell Asset Management (CAM)’s latest release expands its software asset management capabilities with SaaS Analytics. You can use it to analyze SaaS usage and licensing...

Symphony SummitAI’s Latest Release Incorporates More AI Functionality to Enhance Service Management

Symphony SummitAI announced the general availability of Sierra, the latest version of its AI-based service management tool.

Ivanti Changes Direction: It Has Installed New Leadership With Experience in Enterprise Software, Mergers & Acquisitions

Clearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations.

ServiceNow New York is Here

ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.

Cherwell Sends Clear Message on UI and AI at Annual User Conference

Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated...

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