Asset Management

ITAM Vendor Evaluation Workbook

Define ITAM tool requirements to objectively evaluate vendors based on use cases relevant to your situation.

Configuration Management Diagram Template Library

Use this library to view sample workflows and a data model for the configuration management program.

Use Cases and Data Worksheet

Use this template to determine data requirements to meet use cases.

Configuration Management Audit and Validation Checklist

Use this template to assess capability to pass audits, adding to the template as needed to meet internal auditors’ requirements.

Configuration Management Policy

Use this template to build a policy for the configuration management program.

Configuration Management Standard Operation Procedures

Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.

Configuration Control Board Charter

Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.

Configuration Management Project Charter

Use this template to create a project charter to launch the configuration management project.

Harness Configuration Management Superpowers – Phases 1-4

Use this blueprint to create a configuration management program that provides immediate value.

Create an IVR Call Flow That Empowers Your Customers

Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.

ITAM Vendor Evaluation Workbook Define ITAM tool requirements to objectively evaluate vendors based on use cases relevant to your situation.
Configuration Management Diagram Template Library Use this library to view sample workflows and a data model for the configuration management program.
Use Cases and Data Worksheet Use this template to determine data requirements to meet use cases.
Configuration Management Audit and Validation Checklist Use this template to assess capability to pass audits, adding to the template as needed to meet internal auditors’ requirements.
Configuration Management Policy Use this template to build a policy for the configuration management program.
Configuration Management Standard Operation Procedures Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
Configuration Control Board Charter Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.
Configuration Management Project Charter Use this template to create a project charter to launch the configuration management project.
Harness Configuration Management Superpowers – Phases 1-4 Use this blueprint to create a configuration management program that provides immediate value.
Create an IVR Call Flow That Empowers Your Customers Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.

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