Small Enterprise Resources - Tools
Topics
Types of Content
Service Desk Outsourcing RFP Scoring ToolThis tool will help you score the responses from your vendor to assist in your selection. |
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Impact Analysis ToolThe Impact Analysis Tool helps project managers determine the business value and technical complexity scores for every application being assessed for its rationalization... |
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Fast Track Tool: Negotiate ContractsA well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the team... |
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Vendor List Validation ToolThe Vendor List Validation Tool recommends potential resources in seeking out vendor candidates. Use this tool as a checklist to ensure that all possible resources have... |
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Guide to Interpreting Standard ContractsThis tool is an information guide to help relative newcomers to contract law navigate the terms and concepts commonly used in IT vendor and service provider contracts. |
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Vendor List Evaluation ToolThis tool can be used in any purchase scenario, but is particularly effective in shortlisting candidates to a manageable size (three to five candidates) before issuing a... |
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Service Management Maturity AssessmentThis tool will help identify your organization's current service management maturity level. |
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Service Risk Assessment ToolUse this tool to help classify your services by risk. |
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Proposal Receipt TemplateUse this tool to track received proposals for each RFP issued. |
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Service Desk Performance Tracking ToolThe service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service... |
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