Service Management - Tools
Topics
Types of Content
Service Catalog Roadmap ToolA visual planner to sequence tasks, track gaps, and guide implementation. |
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Service Catalog Design ToolA ready-made service catalog that accelerates catalog setup and surfaces meaning insights. |
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Integrated Customer Journey BlueprintAn Excel-based template that deftly aligns the three layers of your service: customer, business, and operational. |
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Service and Operations Strategy AssessmentAn easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices. |
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Service and Operations Task Planning and Role Assignment ToolAn Excel-based template to document and prioritize activities. |
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Business-ITOps Alignment WorkbookAn Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements. |
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Exponential IT Service Strategy WorkbookUse this Excel-based workbook as a planning tool to build your roadmap to transform your service capabilities in line with Exponential IT goals. |
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AI for ITSM Use Case Analysis WorkbookThis Excel-based workbook contains a customizable library of AI use cases and a framework for identifying and prioritizing the ones most relevant to your ITSM challenges... |
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Cultural Readiness Assessment ToolThis tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization. |
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IT Services WorkbookFollow the structure in this tool to list, define, and align your IT services. |
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