Strategy & Governance

Wirex Launches 26 Fiat-Backed Cryptocurrencies on the Stellar Network

Wirex is partnering with Stellar to help individuals adopt digital currencies and transform the way they make payments.

Develop a Plan to Pilot Enterprise Service Management – Phases 1-3

This blueprint will help you develop an action plan to pilot enterprise service management.

Develop a Plan to Pilot Enterprise Service Management

With the differentiation between products shrinking, organizations are looking towards improved customer experiences to separate themselves from their competition....
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Develop a Plan to Pilot Enterprise Service Management – Executive Brief

Read our concise Executive Brief to find out why you should move towards enterprise service management, review Info-Tech’s methodology, and understand the four ways we can...

Enterprise Service Management Executive Buy-in Presentation Template

This template will help you create an executive buy-in presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.

Enterprise Service Management General Communications Presentation Template

This template will help you create a general communications presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.

Enterprise Service Management Assessment Tool

This tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the...

Enterprise Service Management Assessment Tool Action Plan Guide

This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management. Use...

Enterprise Service Management Action Plan Tool

This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...

Enterprise Service Management Customer Journey Map Template

This template will help you create customer personas and customer journey maps for your prioritized services.
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