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Zoom Team Chat Logo Award Winner Product Badge
Zoom Team Chat Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Team Chat

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoom Team Chat
9.0 /10

What is Zoom Team Chat?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Team Chat won the following awards in the Unified Communications as a Service category

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Zoom Team Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Team Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Team Chat?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Efficient Service
  • Continually Improving Product
  • Effective Service

Feature Ratings

Average 85

Communications

88

Mobility

87

Web & Desktop Conferencing

87

Audio Transcription

86

Call Management

86

Secure Access

84

Third-Party Integration

84

Centralized Management Portal

84

Presence IM

83

Speech Access and Personal Assistant

83

Analytics Reporting

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Business Value Created

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Breadth of Features

82

Ease of Customization

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Availability and Quality of Training

79

Zoom Team Chat Reviews

Madeline R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Facilitating cooperation!

Likeliness to Recommend

8 /10

What differentiates Zoom Team Chat from other similar products?

Zoom Phone is really a feature-rich and dependable software. This is a reliable software with exceptional video quality. The smartphone application has been meticulously improved. The prices are really cheap and economical.

What is your favorite aspect of this product?

It is dependable and offers high-quality audio video meeting. We've encountered problems with other online conferencing software, however, not a lot with Zoom.

What do you dislike most about this product?

Unless you have a highly paid monthly package, there is no help. Quite often the display freezes or I'm cut out, however this might be owing to a network problem on any one of the 2 ends. So, this can't be considered a drawback, but would be preferable if we could access the program offline.

What recommendations would you give to someone considering this product?

I recommend this software to anyone looking for a dependable platform for talking with individuals from all around the world. It contributes to cost savings by eliminating numerous other activities. Strongly advised.

Pros

  • Effective Service
  • Caring
  • Respectful
  • Altruistic

Camila W.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Making collaboration easier

Likeliness to Recommend

8 /10

What differentiates Zoom Team Chat from other similar products?

Zoom Phone is an app rich in features and very reliable. It is a stable app with an extraordinary quality of videos. The mobile app has been specifically polished very well. The pricing is very reasonable and affordable.

What is your favorite aspect of this product?

One can easily bounce between the mobile app and desktop. The pricing is very reasonable and affordable. The web portal of the platform is being continuously upgraded with new, decent features coming up with every update.

What do you dislike most about this product?

No support is provided unless you are using a high-tier monthly plan. Sometimes the screen hangs or I get cut off but maybe that’s due to a connectivity issue on one of the two sides. So, this cannot be seen as a negative but it would be much better had we been able to avail the service offline.

What recommendations would you give to someone considering this product?

I recommend this app to everyone who wants to use a reliable service for communicating with people in all corners of the world. It helps to save costs by reducing many other services. Strongly recommended.

Pros

  • Enables Productivity
  • Effective Service
  • Respectful
  • Client Friendly Policies

Sophie C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom meeting over the phone

Likeliness to Recommend

8 /10

What differentiates Zoom Team Chat from other similar products?

It's been an excellent learning opportunity for me. We, however, have detailed phone logs for about the 1st time in many seasons. Zoom Phone is just amazing. It is more distinct than 4G cellphone connectivity. The application's interface is basic and easy to use. The benefits are unmatched.

What is your favorite aspect of this product?

Since they use their cellphones, our consumers appreciate them once more. Zoom Phone is ideal for anybody who is constantly on the go yet has to join a group session with a client or employee. It works on my phone, so I don't need to install the program on my computer. The audio quality is usually superb, and I seldom had any issues with it.

What do you dislike most about this product?

I am incapable to switch voice calls from my cell carrier to VOIP. It has to be setup well in advance of the conference and cannot be altered during the conference. I'd have to exit the conference and reenter it using the VOIP option. I'm hopeful that everything will become better in the near future.

What recommendations would you give to someone considering this product?

As I initially started using Zoom, its mobile application was a little sluggish, also there were some other features that required to be addressed, even Though I was encountering it at an early stage to have the edition that it currently has. Once that was rectified, Zoom now has a fantastic mobile software that I find simple and easy to use for anyone who wants to put up a short meeting and stream it practically at any moment via their mobile.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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