What is Zoom Team Chat?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Team Chat?
Pros
- Reliable
- Efficient Service
- Continually Improving Product
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Web & Desktop Conferencing
Audio Transcription
Call Management
Secure Access
Third-Party Integration
Centralized Management Portal
Presence IM
Speech Access and Personal Assistant
Analytics Reporting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Zoom Team Chat Reviews
Destiny P.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Zoom Phone - make worry-free calls!
Likeliness to Recommend
What differentiates Zoom Team Chat from other similar products?
Zoom Phone is your VoIP service in terms of phone calls that allow you to take audio as well as video calls, not compromised in quality. These calls are usually affiliated with the internet and your VoIP service provider. You can take advantage of taking calls from any electronic device, you can make calls free of cost and be in touch with the masses with nothing extra or heavy budget in your pocket.
What is your favorite aspect of this product?
Zoom Phone is directly linked with Zoom and most of its features are just like Zoom’s other products. It comes with two unique features that are not available on other VoIP apps and services. The first one is Call Park, which lets you hold your call until you switch it on to other devices. Secondly, ‘Takeover’ literally does what its name suggests, it helps you to take over others' calls on your phone or your call to others.
What do you dislike most about this product?
I think this is super expensive in the long run and the features are not up to the mark of its competitors, who provide great services in almost free versions. Also, Zoom phones can be a bit risky as well for top-secret and privacy matters.
What recommendations would you give to someone considering this product?
Zoom Phone is a VoIP service provided by Zoom. Many people are users of Zoom and its affiliated products for everyday use in their professional lives and we all agree with that. If you are a small company, looking for a reliable VoIP service, go for it, but if you can afford other platforms, my suggestion would be to make it a second or third choice.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Javidan N.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted May 2022
Efficient and trustworthy!
Likeliness to Recommend
What differentiates Zoom Team Chat from other similar products?
Tons of practical features relevant to delights
What is your favorite aspect of this product?
Data reports of calls made.
What do you dislike most about this product?
Would be better if regular advertising are dismissed.
What recommendations would you give to someone considering this product?
Highly recommended for daily personal use with high data protection.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Enables Productivity
Karen L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2022
First-class solution for your virtual meeting
Likeliness to Recommend
What differentiates Zoom Team Chat from other similar products?
Zoom phone is designed to give you first-class service and the advanced features necessary according to the dynamic needs of the company. It awarded the great service of expertise to its user and solved the customer queries and provided assistance if the user faced any kind of problem using this software.
What is your favorite aspect of this product?
Zoom phones are the best option to use at times of urgency. Zoom phones have not imposed any kind of restriction and defined any kind of number limitation to its user. Your stable connection to the internet allows you to share your data with your attendees and you can even record your meeting if you find out about the internet instability.
What do you dislike most about this product?
The user complained about the storage capacity of the zoom phone. Zoom phones use a large amount of data to store for better performance. We work on it to make it more productive by using minimum space for phone storage.
What recommendations would you give to someone considering this product?
If you are searching for software that gives you quality at a low cost and gives you access to all the latest versions of the experience, then the zoom phone is the best choice for you. You can communicate with your employee more effectively without the fear of cost and share the necessary information at any time, anywhere.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features