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Zoom Team Chat Logo Award Winner Product Badge
Zoom Team Chat Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Team Chat

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoom Team Chat
9.0 /10

What is Zoom Team Chat?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Team Chat won the following awards in the Unified Communications as a Service category

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Zoom Team Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Team Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Team Chat?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Efficient Service
  • Continually Improving Product
  • Effective Service

Feature Ratings

Average 85

Communications

88

Mobility

87

Web & Desktop Conferencing

87

Audio Transcription

86

Call Management

86

Secure Access

84

Third-Party Integration

84

Centralized Management Portal

84

Presence IM

83

Speech Access and Personal Assistant

83

Analytics Reporting

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Business Value Created

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Breadth of Features

82

Ease of Customization

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Availability and Quality of Training

79

Zoom Team Chat Reviews

Destiny P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Zoom Phone - make worry-free calls!

Likeliness to Recommend

7 /10

What differentiates Zoom Team Chat from other similar products?

Zoom Phone is your VoIP service in terms of phone calls that allow you to take audio as well as video calls, not compromised in quality. These calls are usually affiliated with the internet and your VoIP service provider. You can take advantage of taking calls from any electronic device, you can make calls free of cost and be in touch with the masses with nothing extra or heavy budget in your pocket.

What is your favorite aspect of this product?

Zoom Phone is directly linked with Zoom and most of its features are just like Zoom’s other products. It comes with two unique features that are not available on other VoIP apps and services. The first one is Call Park, which lets you hold your call until you switch it on to other devices. Secondly, ‘Takeover’ literally does what its name suggests, it helps you to take over others' calls on your phone or your call to others.

What do you dislike most about this product?

I think this is super expensive in the long run and the features are not up to the mark of its competitors, who provide great services in almost free versions. Also, Zoom phones can be a bit risky as well for top-secret and privacy matters.

What recommendations would you give to someone considering this product?

Zoom Phone is a VoIP service provided by Zoom. Many people are users of Zoom and its affiliated products for everyday use in their professional lives and we all agree with that. If you are a small company, looking for a reliable VoIP service, go for it, but if you can afford other platforms, my suggestion would be to make it a second or third choice.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Javidan N.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Efficient and trustworthy!

Likeliness to Recommend

8 /10

What differentiates Zoom Team Chat from other similar products?

Tons of practical features relevant to delights

What is your favorite aspect of this product?

Data reports of calls made.

What do you dislike most about this product?

Would be better if regular advertising are dismissed.

What recommendations would you give to someone considering this product?

Highly recommended for daily personal use with high data protection.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Enables Productivity

Karen L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

First-class solution for your virtual meeting

Likeliness to Recommend

9 /10

What differentiates Zoom Team Chat from other similar products?

Zoom phone is designed to give you first-class service and the advanced features necessary according to the dynamic needs of the company. It awarded the great service of expertise to its user and solved the customer queries and provided assistance if the user faced any kind of problem using this software.

What is your favorite aspect of this product?

Zoom phones are the best option to use at times of urgency. Zoom phones have not imposed any kind of restriction and defined any kind of number limitation to its user. Your stable connection to the internet allows you to share your data with your attendees and you can even record your meeting if you find out about the internet instability.

What do you dislike most about this product?

The user complained about the storage capacity of the zoom phone. Zoom phones use a large amount of data to store for better performance. We work on it to make it more productive by using minimum space for phone storage.

What recommendations would you give to someone considering this product?

If you are searching for software that gives you quality at a low cost and gives you access to all the latest versions of the experience, then the zoom phone is the best choice for you. You can communicate with your employee more effectively without the fear of cost and share the necessary information at any time, anywhere.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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