What is Zoom Team Chat?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Team Chat?
Pros
- Reliable
- Efficient Service
- Continually Improving Product
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Web & Desktop Conferencing
Audio Transcription
Call Management
Secure Access
Third-Party Integration
Centralized Management Portal
Presence IM
Speech Access and Personal Assistant
Analytics Reporting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Zoom Team Chat Reviews
Tonia B.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Effective tool for a productive global workforce
Likeliness to Recommend
What differentiates Zoom Team Chat from other similar products?
End-to-end encryption of your data—including video, audio, and chat—while it is in transit between my computer and Zoom’s servers
What is your favorite aspect of this product?
Zoom Phone has easy to use virtual backgrounds and automatic recording for meeting reviews or post-meeting note-taking
What do you dislike most about this product?
Zoom Phone should provide alerts that a meeting is being recorded so that attendees can opt-out if privacy is a concern
What recommendations would you give to someone considering this product?
Companies can hire across borders and employees have access to jobs thanks to video conferencing, and Zoom Phone is the best
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emily M.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
Innovative, video-first cloud phone system
Likeliness to Recommend
What differentiates Zoom Team Chat from other similar products?
Zoom Phone has a one-click option to elevate calls to meetings and built-in recording features, and it allows me to choose which name or number gets displayed for the receiver of my call using the Caller ID function
What is your favorite aspect of this product?
I use the call delegation via a shared line apperance functionality to assign auto attendants to handle calls on my behalf
What do you dislike most about this product?
Switching between two separate, simultaneous Zoom Phone calls or meetings can cause the call to disconnect if the internet connection is not strong
What recommendations would you give to someone considering this product?
Take advantage of the Zoom Phone's great portfolio of features and move Voice to the cloud in the most cost-effective and efficient way possible
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
alex j.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Aug 2022
Great tool for communication
Likeliness to Recommend
What differentiates Zoom Team Chat from other similar products?
Zoom is one of the top unified communication tool in the market due to its stability & reliability.
What is your favorite aspect of this product?
My favorite aspect about Zoom Phone is that it is very easy to use at a low price.
What do you dislike most about this product?
The quality we get from Zoom phone is more than enough to not have anything to dislike about it.
What recommendations would you give to someone considering this product?
I recommend using Zoom as a unified communication tool due to its stability and reliability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
