What is Zoom Team Chat?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Team Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Team Chat.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Team Chat?
Pros
- Reliable
- Efficient Service
- Continually Improving Product
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Web & Desktop Conferencing
Audio Transcription
Call Management
Secure Access
Third-Party Integration
Centralized Management Portal
Presence IM
Speech Access and Personal Assistant
Analytics Reporting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Zoom Team Chat Reviews
Audrey L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
The leading mobile app for video conferencing
Likeliness to Recommend
What differentiates Zoom Team Chat from other similar products?
The voice quality of Zoom Phone is much superior to that of other phone systems, and it offers better privacy and security features. Besides meetings and video calls, Zoom Phone also allows screen sharing and recording
What is your favorite aspect of this product?
Some of the great features of Zoom Phone include HD voice/video call quality, screen sharing, and text messaging in a video conference
What do you dislike most about this product?
Zoom Phone is dependent on stromg internet connection to conduct large meetings with several participants in different locations. If the connection is poor the screen sharing may break
What recommendations would you give to someone considering this product?
Zoom Phone is the best and most used video call apps. It’s a free tool and provides users with an easy way to set up calls for businesses and individuals
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emmy M.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2022
Video meeting functionality is beyond impressive
Likeliness to Recommend
What differentiates Zoom Team Chat from other similar products?
Great communication portal that lets us have better team conversations with HD video calling directly via mobile. Zoom Phone is a multi-functional mobile app and it allows us to participate in video conferencing, online meetings, and screen sharing
What is your favorite aspect of this product?
Zoom Phone lets me continue with my meeting even when I don't have a great Internet connection, and very well lets me keep going without any interruption
What do you dislike most about this product?
Better integration with survey software to help us keep track of customer and employee pulse after every meeting and ensure that agendas are met throughout
What recommendations would you give to someone considering this product?
Zoom Phone is an irresistible choice as a collaboration tool for all organizations. The tool facilitates secure meeting experiences powered by high-quality video and audio
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Monika E.
- Role: Finance
- Industry: Machinery
- Involvement: End User of Application
Submitted Oct 2022
Zoom Phone is a stable app
Likeliness to Recommend
What differentiates Zoom Team Chat from other similar products?
The Zoom Phone has has a myriad of advantage including ease of use, teleconferencing, and web conferencing. Hosts have the ability to mute participants and control who has access to the video panel
What is your favorite aspect of this product?
Zoom Phone has an HD video and HD voice with dynamic voice detection. Group meetings are conducted effortlessly wherein the host is able to screen-share from the mobile device
What do you dislike most about this product?
There should be a way to restrict on any changes by other users once I share a file on the screen or prevent how other users can manipulate files
What recommendations would you give to someone considering this product?
Stop switching apps to communicate. Zoom Phone is scalable in a few aspects, so every business can benefit from its features, no matter how big or small
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
