Zoho Customer Reviews 2025 | Unified Communications as a Service

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Zoho

Composite Score

8.8 /10

CX Score

9.1 /10

75 Reviews Write a Review

What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Awards & Recognition

Zoho won the following awards in the Unified Communications as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

10 Top Rated Features

2025

Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

1% Negative

4% Neutral

95% Positive

Pros

Includes Product Enhancements
Security Protects
Helps Innovate
Performance Enhancing

Feature Ratings

Average 82

Secure Access

Mobility

Communications

Web & Desktop Conferencing

Centralized Management Portal

Continuous UCC

Session Border Controller

Analytics Reporting

Call Management

Audio Transcription

Presence IM

Vendor Capability Ratings

Average 80

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training

Zoho Reviews

Victoria Mawedo I.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

A tool, that could be more user-friendly.

Likeliness to Recommend

5 /10

What differentiates Zoho from other similar products?

Zoho stands out because of how many tools it offers all in one place from the CRM to project management to accounting

What is your favorite aspect of this product?

I like how flexible zoho is for its users

What do you dislike most about this product?

Zoho can feel a bit overwhelming because there are so many features and settings.

What recommendations would you give to someone considering this product?

Start with just the tools you need and learning those well before expanding into more of Zoho’s apps.

Pros

Enables Productivity
Respectful
Security Protects
Helps Innovate

Onisobuana S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Simple, Reliable, and Evolving

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

Zoho Cliq stands out because it works really well with other Zoho apps, so if your team already uses Zoho, everything connects smoothly. It also lets you automate tasks and set up custom bots right inside your chats. Compared to other tools, it’s more affordable and still covers the basics you need for team communication.

What is your favorite aspect of this product?

My favorite aspect of Zoho Cliq is how simple and intuitive it is to use, while still offering features that actually help teams work better together. The ability to create channels, jump on quick video calls, and automate small tasks with bots makes daily communication smooth. It’s especially helpful if you're already using other Zoho apps, since everything connects seamlessly and keeps you from jumping between platforms.

What do you dislike most about this product?

What I dislike most about Zoho Cliq is that some features feel a bit limited compared to other tools. For example, the lack of threaded replies in busy group chats can make it hard to follow conversations. Also, while it integrates well with Zoho apps, integration with popular third-party tools like Notion or Trello is still missing or not as smooth.

What recommendations would you give to someone considering this product?

If you're already using other Zoho apps, Zoho Cliq is a solid choice because of how well everything connects. It's great for teams looking for a simple, affordable way to stay in touch and stay organized. Just keep in mind that while it covers the basics really well, it might not have all the advanced features of tools like Slack or Microsoft Teams, especially when it comes to integrations and threaded conversations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joy E.

Role: Information Technology
Industry: Agriculture
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Mar 2025

I feel the platform is very easy to implement

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

I think it is much easier to integrate users on Zoho Cliq

What is your favorite aspect of this product?

The video conferencing has a unique feature that uses AI for transcribing

What do you dislike most about this product?

None for now

What recommendations would you give to someone considering this product?

I will gladly recommend this product, I have had a wonderful experience using Zoho

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Zoho

What is Zoho?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Zoho Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoho?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Presence IM Knowing the availability of users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Victoria Mawedo I.

A tool, that could be more user-friendly.

Likeliness to Recommend

Pros

Onisobuana S.

Simple, Reliable, and Evolving

Likeliness to Recommend

Pros

Joy E.

I feel the platform is very easy to implement

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

Feature Ratings

Secure Access

Mobility

Communications

Web & Desktop Conferencing

Centralized Management Portal

Continuous UCC

Session Border Controller

Analytics Reporting

Call Management

Audio Transcription

Presence IM

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training