What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Includes Product Enhancements
- Security Protects
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Mobility
Communications
Web & Desktop Conferencing
Centralized Management Portal
Continuous UCC
Session Border Controller
Analytics Reporting
Call Management
Audio Transcription
Presence IM
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Ease of Customization
Availability and Quality of Training
Zoho Reviews
Sourabh P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
Seamless Team Collaboration Made Simple
Likeliness to Recommend
What differentiates Zoho from other similar products?
Zoho Cliq stands out mainly because of its tight integration within the Zoho ecosystem. Unlike Slack or Teams, it connects seamlessly with Zoho CRM, Projects, Desk, Mail, and other Zoho apps, so teams don’t need multiple tools to manage chats, tasks, and workflows.
What is your favorite aspect of this product?
My favorite aspect of Zoho Cliq is how smoothly it integrates with the entire Zoho suite—chatting, task updates, CRM notifications, and even project discussions all flow into one place, making teamwork faster and more organized.
What do you dislike most about this product?
Honestly, there isn’t much to dislike, but if I had to pick one, it would be that some of the advanced features take a little time to explore and set up fully. Once you get used to them, though, they add a lot of value.
What recommendations would you give to someone considering this product?
I’d recommend Zoho Cliq especially if your team already uses other Zoho apps, since the integration makes work seamless. Take time to explore its bots, commands, and automation features early on—they can really boost productivity. Also, start with the free plan to see how it fits your workflow before scaling up.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kehinde O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2025
A Great All-in-One Tool That Makes My Work Easier
Likeliness to Recommend
What differentiates Zoho from other similar products?
What really sets Zoho apart for me is how much it offers in one place, as you don’t have to jump between five different tools to get work done.
What is your favorite aspect of this product?
I love that I can customize almost everything to fit how my team actually works, not just how the software thinks we should.
What do you dislike most about this product?
Sometimes the interface feels a bit dated or clunky, and it takes some digging to find simple settings or features.
What recommendations would you give to someone considering this product?
Take your time setting it up, and don’t be afraid to ask for help—once it’s running smoothly, it really makes a difference in your workflow.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Christiana O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2025
Powerful and Versatile,
Likeliness to Recommend
What differentiates Zoho from other similar products?
Zoho differentiates itself from other similar products through its comprehensive all-in-one ecosystem
What is your favorite aspect of this product?
My favorite aspect of Zoho is its **seamless integration across multiple business applications
What do you dislike most about this product?
What I dislike most about Zoho is its complex and sometimes unintuitive user interface, which can make onboarding and navigation challenging for new users.
What recommendations would you give to someone considering this product?
I recommend that anyone considering Zoho should take advantage of the free trial, explore its customization options
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
