Zoho Customer Reviews 2025 | Unified Communications as a Service

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Zoho

Composite Score

8.8 /10

CX Score

9.1 /10

75 Reviews Write a Review

What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Awards & Recognition

Zoho won the following awards in the Unified Communications as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

10 Top Rated Features

2025

Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

1% Negative

4% Neutral

95% Positive

Pros

Includes Product Enhancements
Security Protects
Helps Innovate
Performance Enhancing

Feature Ratings

Average 82

Secure Access

Mobility

Communications

Web & Desktop Conferencing

Centralized Management Portal

Continuous UCC

Session Border Controller

Analytics Reporting

Call Management

Audio Transcription

Presence IM

Vendor Capability Ratings

Average 80

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training

Zoho Reviews

Ranjan S.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

LMS and meeting schedules.

What do you dislike most about this product?

Integration abillityu

What recommendations would you give to someone considering this product?

mnake integration with other apps a bit easy

Pros

Performance Enhancing
Enables Productivity
Security Protects
Continually Improving Product

Cons

Vendor Friendly Policies
Vendor's Interest First

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Cost Effective video conferencing service

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ankit Z.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

A good tool for internal corporate communication

Likeliness to Recommend

7 /10

What is your favorite aspect of this product?

It's easy to use and integrate, the capacity of Zoho Cliq to expedite communication and collaboration within teams is it's most valuable feature. It provides a centralised platform for team members to interact, exchange files, and collaborate on projects.

What do you dislike most about this product?

The only thing I don't like is that there is no free version of it.

What recommendations would you give to someone considering this product?

For a business team of any size, Zoho is an incredibly effective cloud solution with a tonne of helpful features.

Pros

Effective Service
Saves Time
Security Protects
Helps Innovate

Cons

Slower Product Innovation
Less Productive

Latest Research

Zoho

What is Zoho?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Zoho Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoho?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Presence IM Knowing the availability of users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Ranjan S.

Fantastic product!

Likeliness to Recommend

Pros

Cons

Cost Effective video conferencing service

Likeliness to Recommend

Pros

Ankit Z.

A good tool for internal corporate communication

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

2
Since last award

Feature Ratings

Secure Access

Mobility

Communications

Web & Desktop Conferencing

Centralized Management Portal

Continuous UCC

Session Border Controller

Analytics Reporting

Call Management

Audio Transcription

Presence IM

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training