What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Respectful
- Fair
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Standard Templates
Management Interface
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Ivonne L.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2024
Powerful Built-in SEO and Insights
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
One major advantage over standard WordPress is the high-performance VIP infrastructure. The content is hosted on a dedicated cloud network with unparalleled speed, security, and near-perfect uptime, ensuring no bottlenecks or crashes even with large teams accessing pages simultaneously. When publishing time-sensitive distribution plans, reliability is crucial.
What is your favorite aspect of this product?
WordPress provides powerful SEO tools and analytics, making content optimization instinctive. With valuable visitor data and best practice recommendations, I can fine-tune pages to drive higher engagement. Tracking which plans team members access helps inform future distribution strategies. These data-driven insights are game-changing.
What do you dislike most about this product?
WordPress provides reliable security and support, but it may be too expensive for smaller teams. However, the investment is often worthwhile, especially for enterprise-scale businesses.
What recommendations would you give to someone considering this product?
The intuitive WordPress interface allows for easy page creation and publishing without technical skills. Additionally, collecting feedback and suggestions through built-in forms is simple. I never worry about sites crashing under heavy use because of WordPress's rock-solid infrastructure. It has become our indispensable content keystone.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dirk L.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
WordPress is a content optimizers dream
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Well, two or three things. First, WordPress has the best plugin store in the CMS game and so is spectacularly and easily customizable. Second,, that plus its out of the box structure gives SEOs the widest possible range of tools. Third, it's popularity means that you can find multiple in-depth explainers online for virtually any problem you're having so you' aren't dependent on their in-house service department.
What is your favorite aspect of this product?
I'm an experienced general SEO, but a content specialist and so can say without hesitation that the content optimization features of WordPress are second to none.
What do you dislike most about this product?
WordPress is easy to customize, but you absolutely have to customize it ... and sometimes the plugins and themes you have to do that with break it.
What recommendations would you give to someone considering this product?
Unless you need a robust e-commerce platform, this is the CMS you're looking for.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Includes Product Enhancements
Cons
- Security Frustrates
- Less Effective Service
- Wastes Time
Edmir F.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Dec 2023
Build your Own Website / Easy to use
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
I understand that you have extensive experience with WordPress and have recently started using Framer as well, appreciating its ability to convert your Figma files almost directly into code. You find WordPress particularly useful in your work in the product sales industry, where it enables you to easily create effective e-commerce stores using a variety of cool templates with the help of the Elementor page builder.
What is your favorite aspect of this product?
The simplicity and effectiveness of WordPress, especially when combined with Elementor, set it apart in your experience. This blend of tools seems to offer a balance of ease and flexibility, making it a robust solution for your we
What do you dislike most about this product?
While WordPress is a powerful and flexible platform, its openness and popularity can make it a target for security threats. This is why engaging additional security experts, beyond just relying on basic plugins, is a wise decision.
What recommendations would you give to someone considering this product?
If you want to create a website for yourself, don't hire developers - do it simply with a bunch of available free step-by-step content. What starts as a hobby might turn into a legitimate business venture, just like mine.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
