What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Fair
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Creation
Content Storage
Content Campaign Management
Content Curation / Library Controls
Web Experience Management Integration
Editorial Workflow
Content Optimization
Multi-Channel Distribution
Content Analytics
Personalization/Audience Targeting
Editorial Calendar
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Aayat A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2025
The Best CMS for Beginners and Professionals Alike
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Open-Source Foundation, Built-In Hosting & Maintenance
What is your favorite aspect of this product?
My favorite aspect of WordPress.com is how it combines ease of use with flexibility—you can start a simple site in minutes.
What do you dislike most about this product?
some of the more advanced customization options are only available on higher-tier plans,
What recommendations would you give to someone considering this product?
NEED more advanced features later
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Inspires Innovation
Sreekesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2025
Simple, Reliable, and Easy to Use
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com is fully hosted, so you don’t worry about servers, updates, or security. It also scales easily, offering simple tools for beginners and advanced features for businesses.
What is your favorite aspect of this product?
I like how easy it is to set up a site without needing technical skills. The wide range of themes and customization options makes it flexible for any purpose.
What do you dislike most about this product?
I find that many useful features, like advanced SEO tools and plugin access, are locked behind higher-tier plans. It can also feel limiting at times since you don’t have full control compared to self-hosted WordPress.
What recommendations would you give to someone considering this product?
I’d recommend starting with the free plan to test the platform and see if it fits your needs. If you plan to grow your site or add advanced features, be ready to upgrade to Premium or Business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jeff M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2025
Perfect fit for us!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
OpenSource, easy to integrate, advanced features that serve us well. I would use this if you're looking for upgrade beyond a startup into a more professional looking site.
What is your favorite aspect of this product?
The plug ins and there's no need for custom CSS or Javascript.
What do you dislike most about this product?
Sometimes the editing software they made is a little touchy.
What recommendations would you give to someone considering this product?
I would use it if you're willing to put in the time to design it. Our site looks amazing. Use a designer if you need to.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
