What is SpotOn Restaurants?
Get an end-to-end, personalized solution with all the features you need to maximize throughput, grow revenue, and improve your guest experience. SpotOn Restaurants features point-of-sale, custom menu build, table layouts, labor management, and multi-location management.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SpotOn Restaurants?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workforce Management
Mobile Capabilities
Integrations
Advanced Compliance & Statutory
Payment Processing
Kitchen Course Management
PCI Compliance
Loyalty Promotions Management
Advanced Reporting Analytics
Check Settlement Types
Table Reservations Management
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Quality of Features
SpotOn Restaurants Reviews
Shawnclive C.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Initial Implementation
Submitted Mar 2023
Great product easy to use and implement.
Likeliness to Recommend
What differentiates SpotOn Restaurants from other similar products?
Very easy and simple to use
What is your favorite aspect of this product?
easy to follow-up with past customers
What do you dislike most about this product?
The loyalty program needs improving, was difficult to use.
What recommendations would you give to someone considering this product?
Great and easy to use once you get over the initial set-up and implementation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ardith P.
- Role: C-Level
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Mar 2023
One system that does so much for small businesses!
Likeliness to Recommend
What differentiates SpotOn Restaurants from other similar products?
We started with another system (used for 1 year) that didn't have the integrations that we wanted for our business (loyalty, scheduling, time keeping) and it was very clunky to manage day-to-day operations. Switching to Spot On allowed me to get all of my information in one place that made it easier for me to manage, use and train on. My stress level has gone way down! The best part of Spot On is there field support and help with anything and everything that need!
What is your favorite aspect of this product?
I love that the loyal program (rewards) are integrated into the POS so that my customers don't have to deal with another terminal, We also just started using their Experiences system (scheduling) and I am loving it so far! Being able to get accurate reports at my fingertips is also huge. The labor management and payroll coordination are something we aren't using it yet, but intend to as we grow to more locations. We are only one location as of today, but working on opening additional locations.
What do you dislike most about this product?
So many features bundled into one vendor that supports me and helps transition smoothly. I have been with them for almost 2 years now and keep adding additional features and they never let me down.
What recommendations would you give to someone considering this product?
Find out what you are "locked in to". I didn't know I had one day out of the year to end my contract with a previous vendor that I started out with. When I changed to Spot On, the previous vendor required me to pay for their services for 6 months until my "one day per year" came up and I could cancel. It was a nightmare and I was surprised when it happened. There is so much information and so many decisions to make when starting a new business (or growing your existing one) that it's easy to miss things like this if you don't ask the specific questions. Make sure you ask!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Matthew H.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Feb 2023
Excellent product!
Likeliness to Recommend
What differentiates SpotOn Restaurants from other similar products?
Reporting and analysis
What is your favorite aspect of this product?
Usability!
What do you dislike most about this product?
Nothing to say here
What recommendations would you give to someone considering this product?
Attend a demo!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing