What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Salesforce Sales Cloud Reviews
Sławomir P.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Lots of features and customization, but pricey.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
- number of features - number of customization options and integrations with other software - Trailblazer learning environment - lots of online materials etc.
What is your favorite aspect of this product?
Endless possibilities and established market possition.
What do you dislike most about this product?
A bit pricey and not super user friendly at first glance.
What recommendations would you give to someone considering this product?
Well known, trustworthy software with endless possibilities both large and also smaller companies.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Inspires Innovation
Cons
- Charges for Enhancements
- Commodity Features
- Less Generous
Otávio P.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Best CRM solution availabe Easy to learn and use.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
First of all the fast implementation of new features that will help good amount of clients. Besides that, we have the easiest admin pages and a very good constructed and functional training space (Trailhead) that even allows you to creat custom trails for new team members or even for exclusive projects or sustain operations.
What is your favorite aspect of this product?
Deffinitly the Service Cloud cloud as a hole. From native to integration optios, its almost an infinite channel of possibilities in use either for the IT or the final user exeperience.
What do you dislike most about this product?
The time of response for support/training topics, like the acelerators, for example.
What recommendations would you give to someone considering this product?
Make sure that you company is ready to make some changes to adpat to a full digital version of client and sells controls. You have to have in mind that this is a plataform for improve and renew your methods, not one were you will fit all them just the way they are now (especially in paper use inclined companies).
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alexander B.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
The best tool in its class
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Salesforce has a huge ecosystem that is supported by thousands of developers and vendors. It's probably the most popular and the most customizable CRM with wide support and solid reputation for its reliability and a huge array of features.
What is your favorite aspect of this product?
Lead and contact management, account management, dashboards and reporting, integrations and sync, flexibility and customization.
What do you dislike most about this product?
Can't complain about browser experience, but the mobile app could be refined. Also, the Outlook plugin has been buggy in the past but I haven't used Outlook in a year, so there's a possibilty those issues have been fixed.
What recommendations would you give to someone considering this product?
Salesforce is a great solution if you know what you are doing. It allows a lot of customizations but you will most likely need somebody to manage the system.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
