What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
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Salesforce Sales Cloud Reviews
Sahil R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Simple and highly adaptable.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
This application is exceptional for tracking all activities, including revenue and expense generation. It effortlessly adopts new features and functions without compromising performance.
What is your favorite aspect of this product?
Salesforce is so customizable that I can't think of situations where you couldn't configure the tool to do what you need. If Salesforce hasn't developed the capability itself, there is a marketplace where anyone else can develop and upload their solution for others to use as well.
What do you dislike most about this product?
The reporting functionality has the potential to be robust and highly beneficial, although it currently has some bugs, particularly when utilizing the dragging and dropping feature to add fields in reports. The presence of lead and touch items may seem unnecessary to users who are unaware of their usefulness.
What recommendations would you give to someone considering this product?
The suite offers tools and features to automate and optimize sales processes, such as lead management, opportunity tracking, and pipeline management. This streamlines sales workflows, reduces manual effort, and enables sales teams to focus on closing deals rather than administrative tasks. As a result, sales productivity increases, and sales cycles are shortened.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Madhu Shalini R.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jun 2023
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
It has started a lead tracking management system initially so that it will be easy for real estate, interiors, insurance, and brokerage companies to track the leads and the importance of the connecting them back.
What is your favorite aspect of this product?
My favorite aspect of this product would be giving the day-to-day reminders of the leads to connect and the application makes sure that we do it at that particular time. So that we don't miss the important leads which give business to the company and incentives to the salespeople who are all closing the deal.
What do you dislike most about this product?
This product is totally amazing, but it would be great If they include additional features like filtering out the distribution of leads from the sources where we got those leads so that it will be easy for the salespeople to target the important leads based on the sources of the leads and the high budget leads to close the deal.
What recommendations would you give to someone considering this product?
I will definitely recommend this Salesforce application who are starting a new company to track leads and manage them and target the prospects as soon as possible to grow the business. This Salesforce application will take you to the heights that people are looking for in the industry.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Corrina D.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2023
Intuitive and easy to learn, integrations work!
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
integration with existing data source systems
What is your favorite aspect of this product?
its integration with e-mail, automatically saving e-mails to contacts in Salesforce with no extra steps needed
What do you dislike most about this product?
Wrap text is not the default, I would prefer to see more information than less as the default
What recommendations would you give to someone considering this product?
Involve every aspect of the business in user testing, not just direct users, so they have an idea of what the system can and cannot do, this will give everyone a better overview of its capabilities and lead to less assumptions from other departments who don't actually use it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
